Exam ITIL braindumps

ITCertKing site has a long history of providing EXIN ITIL exam certification training materials. It has been a long time in certified IT industry with well-known position and visibility. Our EXIN ITIL exam training materials contains questions and answers. Our experienced team of IT experts through their own knowledge and experience continue to explore the exam information. It contains the real exam questions, if you want to participate in the EXIN ITIL examination certification, select ITCertKing is unquestionable choice.

ITCertKing has been devoted itself to provide all candidates who are preparing for IT certification exam with the best and the most trusted reference materials in years. With regards to the questions of IT certification test, ITCertKing has a wealth of experience. ITCertKing has helped numerous candidates and got their reliance and praise. So, don't doubt the quality of ITCertKing EXIN ITIL dumps. It is high quality dumps helping you 100% pass ITIL certification test. ITCertKing promises 100% FULL REFUND, if you fail the exam. With this guarantee, you don't need to hesitate whether to buy the dumps or not. Missing it is your losses.

Exam Code: ITIL
Exam Name: EXIN (ITIL V3 Foundation)
One year free update, No help, Full refund!
Total Q&A: 369 Questions and Answers
Last Update: 2014-01-30

In order to meet the needs of each candidate, the team of IT experts in ITCertKing are using their experience and knowledge to improve the quality of exam training materials constantly. We can guarantee that you can pass the EXIN ITIL exam the first time. If you buy the goods of ITCertKing, then you always be able to get newer and more accurate test information. The coverage of the products of ITCertKing is very broad. It can be provide convenient for a lot of candidates who participate in IT certification exam. Its accuracy rate is 100% and let you take the exam with peace of mind, and pass the exam easily.

We will free provide you part of the exercises of EXIN certification ITIL exam on the Internet to let you try to test our product's quality. After your trail you will find ITCertKing's exercises is the most comprehensive one and is what you want to.

ITIL Free Demo Download: http://www.itcertking.com/ITIL_exam.html

NO.1 Which of the following is NOT an example of Self-Help capabilities?
A. Requirement to always call the service desk for service requests
B. Menu-driven range of self help and service requests
C. Web front-end
D. A direct interface into the back end process handling software
Answer: A

EXIN dumps   ITIL   ITIL exam dumps   ITIL

NO.2 Which of the following questions does Service Strategy help answer with its guidance?
How do we prioritize investments across a portfolio?
What services to offer and to whom?
What are the Patterns of Business Activity (PBA)?
A. 3 only
B. 1 only
C. 2 only
D. All of the above
Answer: D

EXIN original questions   ITIL   ITIL demo   ITIL

NO.3 Effective release and deployment management enables the service provider to add value to the
business by?
A. Ensuring that all assets are accounted for
B. Ensures that the fastest servers are purchased
C. Delivering change, faster and at optimum cost and minimized risk
D. Verifying the accuracy of all items in the configuration management database
Answer: C

EXIN   ITIL demo   ITIL certification training   ITIL test answers

NO.4 Which of the following is the correct set of steps for the continual service improvement
model/approach.?
A. Devise a strategy; Design the solution; Transition into production; Operate the solution; Continually
improve
B. Where do we want to be?; How do we get there?; How do we check we have arrived?; How do we
keep the momentum going?
C. Identify the required business outcomes; Plan how to achieve the outcomes; Implement the plan;
Check the plan has been properly implemented; Improve the solution
D. What is the vision?; Where are we now?; Where do we want to be?; How do we get there?; Did we get
there?; How do we keep the momentum going?
Answer: D

EXIN test questions   ITIL test   ITIL   ITIL

NO.5 Which of the following sentences BEST describes a Standard Change?
A. A change to the service provider's established policies and guidelines
B. A pre-authorized change that has an accepted and established procedure
C. A change that is made as the result of an audit
D. A change that correctly follows the required change process
Answer: B

EXIN questions   ITIL braindump   ITIL exam simulations   ITIL   ITIL original questions

NO.6 Which of these statements about Service Desk staff is CORRECT?
A. Service Desk staff should be recruited from people who have high levels of technical skill tominimize
the cost of training them
B. The Service Desk can often be used as a stepping stone for staff to move into other more technical or
supervisory roles
C. The Service Desk should try to have a high level of staff turnover as the training requirements are low
and this helps to minimize salaries
D. Service Desk staff should be discouraged from applying for other roles as it is more cost effective to
keep them in the role where they have been trained
Answer: B

EXIN   ITIL   ITIL demo   ITIL original questions   ITIL

NO.7 A plan for managing the end of a supplier contract should be created when?
A. The contract is being negotiated
B. The contract is about to be ended
C. The Supplier Manager decides that there is a risk the contract might need to end soon
D. The contract has been agreed
Answer: A

EXIN test questions   ITIL certification   ITIL   ITIL

NO.8 In which core publication can you find detailed descriptions of Service Level Management, Availability
Management, Supplier Management and IT Service Continuity Management?
A. Service Transition
B. Service Design
C. Service Strategy
D. Service Operation
Answer: B

EXIN braindump   ITIL questions   ITIL test answers

NO.9 Which of the following are the MAIN objectives of incident management?
To automatically detect service affecting events
To restore normal service operation as quickly as possible
To minimize adverse impacts on business operations
A. 1 and 2 only
B. 2 and 3 only
C. 1 and 3 only
D. All of the above
Answer: B

EXIN   ITIL   ITIL   ITIL   ITIL   ITIL

NO.10 Which of these statements about Service Desk staff is CORRECT?
A. Service Desk staff should be recruited from people who have high levels of technical skill tominimize
the cost of training them
B. Service Desk staff should be discouraged from applying for other roles as it is more cost effective to
keep them in the role where they have been trained
C. The Service Desk can often be used as a stepping stone for staff to move into other more technical or
supervisory roles
D. The Service Desk should try to have a high level of staff turnover as the training requirements are low
and this helps to minimize salaries
Answer: C

EXIN test   ITIL   ITIL   ITIL

NO.11 Which of the following models would be MOST useful in helping to define an organizational structure?
A. RACI model
B. Service Model
C. Continual Service improvement (CSI) model.
D. The Deming Cycle
Answer: A

EXIN exam dumps   ITIL exam   ITIL   ITIL   ITIL exam

NO.12 Which of the following are managed by facilities management? Hardware within a data centre or
computer room Applications Power and cooling equipment Recovery sites
A. 1, 2 and 3 only
B. All of the above
C. 1, 3 and 4 only
D. 1 and 3 only
Answer: C

EXIN dumps   ITIL exam   ITIL   ITIL practice test   ITIL

NO.13 The BEST description of the purpose of Service Operation is?
A. To decide how IT will engage with suppliers during the Service Management Lifecycle
B. To proactively prevent all outages to IT Services
C. To deliver and support IT Services at agreed levels to business users and customers
D. To design and build processes that will meet business needs
Answer: C

EXIN   ITIL exam prep   ITIL original questions

NO.14 The group that authorizes changes that must be installed faster than the normal process is called the?
A. Emergency CAB (ECAB)
B. Urgent Change Authority (UCA)
C. Urgent Change Board (UCB)
D. CAB Emergency Committee (CAB/EC)
Answer: A

EXIN braindump   ITIL test questions   ITIL   ITIL pdf

NO.15 Which of the following statements is INCORRECT?
A. The SKMS is part of the Configuration Management System (CMS)
B. The SKMS can include data on the performance of the organization
C. The Service Knowledge Management System (SKMS) includes Configuration Management Databases
(CMDB)
D. The SKMS can include user skill levels
Answer: A

EXIN test   ITIL practice test   ITIL

NO.16 Which of the following statements is INCORRECT?
A. The Service Knowledge Management System (SKMS) includes Configuration Management Databases
(CMDB)
B. The SKMS is part of the Configuration Management System (CMS)
C. The SKMS can include data on the performance of the organization
D. The SKMS can include user skill levels
Answer: B

EXIN   ITIL original questions   ITIL   ITIL dumps   ITIL questions

NO.17 How many times should each stage of the Plan, Do, Check, Act (PDCA) cycle be visited?
A. Each stage should be carried out once in the order Plan-Do-Check-Act
B. There should be a single Plan,then the Do-Check-Act cycle should be repeated multiple times to
implement Continual Improvement
C. There should be a single Plan and Do,then Check and Act should be carried out multiple times to
implement Continual Improvement
D. The entire cycle should be repeated multiple times to implement Continual Improvement
Answer: D

EXIN   ITIL   ITIL   ITIL

NO.18 Which is the correct combination of Service Management terms across the Lifecycle?
A. 1A, 2B, 3C, 4D
B. 1C, 2D, 3A, 4B
C. 1C, 2B, 3A, 4D
D. 1B, 2C, 3D, 4A
Answer: C

EXIN   ITIL certification training   ITIL   ITIL   ITIL pdf

NO.19 Which of the following is NOT one of the five individual aspects of Service Design?
A. The design of the Service Portfolio, including the Service Catalogue
B. The design of Market Spaces
C. The design of new or changed services
D. The design of the technology architecture and management systems
Answer: B

EXIN original questions   ITIL pdf   ITIL   ITIL dumps

NO.20 Service Assets are used to create value. Which of the following are the MAJOR types of Service Asset?
A. Services and Infrastructure
B. Applications and Infrastructure
C. Resources and Capabilities
D. Utility and Warranty
Answer: C

EXIN   ITIL   ITIL study guide   ITIL exam simulations   ITIL

ITCertKing offer the latest C_TBW45_70 exam material and high-quality C4120-783 pdf questions & answers. Our 642-447 VCE testing engine and C4040-224 study guide can help you pass the real exam. High-quality CAT-340 dumps training materials can 100% guarantee you pass the exam faster and easier. Pass the exam to obtain certification is so simple.

Article Link: http://www.itcertking.com/ITIL_exam.html